last mile
55 posts tagged with “last mile”
Delivery Optimization Starts With the Checkout Promise, Not the Route Plan
Build profitable, measurable ecommerce delivery promises by connecting checkout options with real carrier capacity, parcel cost, and service performance.
CXTMS InsightsNovember 6, 2026 · 6 min read
Surveillance Pricing Turns Delivery Economics Into a Governance Problem
Delivery companies need explainable pricing and pay controls that separate legitimate operating costs from personal-data-driven surveillance pricing.
CXTMS InsightsNovember 1, 2026 · 6 min read
DoorDash's $17B Instacart Deal Needs an Order-Level Grocery Network Baseline
DoorDash and Instacart need an order-level baseline for service, picking, substitutions, delivery economics, and retailer safeguards before integrating their grocery networks.
CXTMS InsightsOctober 30, 2026 · 5 min read
NYC's $5M Off-Hour Delivery Push Needs a Receiver-Readiness Score
New York City's off-hour delivery funding can reduce peak congestion, but only if shippers score receiver access, staffing, security, noise, curb space, and proof of delivery.
CXTMS InsightsOctober 14, 2026 · 6 min read
Amazon's Delivery-Equity Settlement Makes ZIP-Code Service Auditing a Logistics Requirement
Amazon's delivery-equity settlement shows why parcel networks need ZIP-code audits covering promise accuracy, handoffs, failed attempts, transit time, and service changes.
CXTMS InsightsOctober 13, 2026 · 6 min read
Amazon's Delivery-Equity Settlement: Audit Service Promises by Neighborhood, Not City
Amazon's D.C. settlement shows why retailers must audit promised and actual delivery service at neighborhood level without using protected-class proxies in routing.
CXTMS InsightsOctober 3, 2026 · 6 min read
USPS–Amazon Same-Day Pilot: Build a ZIP-Level Capacity Contract
Learn how to structure a same-day postal delivery pilot around ZIP-level cutoffs, capacity caps, scan events, exception ownership, and service economics.
CXTMS InsightsOctober 1, 2026 · 7 min read
Nordstrom's Seven-Day Delivery Plan Needs a Weekend Capacity Ledger
Learn how retailers can price, cap, and measure seven-day delivery by ZIP code without allowing weekend promises to weaken weekday service.
CXTMS InsightsSeptember 30, 2026 · 6 min read
Lowe's Drone Delivery Pilot: Build a Store-Level Flight Eligibility Gate
A practical eligibility gate for deciding when a retail order can move by drone—and recovering cleanly when it must shift to courier or parcel delivery.
CXTMS InsightsSeptember 25, 2026 · 6 min read
Chewy's Last-Mile Playbook: Price Adjustable Delivery Windows Before Promising Them
A cost-to-serve framework for offering adjustable delivery windows without sacrificing route density, warehouse stability, or ecommerce margins.
CXTMS InsightsSeptember 20, 2026 · 6 min read